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Customer First Service Principle:
We understand that our customers need Before-Sales Service, in-Sales Service, after-Sales Service. It is needed to train the clients and turn them to experts of led display on condition they require. Therefore, we will spare no efforts to feedback information in time.
Qualified engineers will be sent to carry out the site installation accordance with the detailed demands of the clients.
Maintenance principles: response in time and solve the problems as soon as possible
Maintenance period: within the maintenance period of the led display body, all maintenance charges are free; after maintenance period, only charge the material costs
After-sale service: regular maintenance, revisit
1. Spare Parts Warranty
Each order, we will provide 1% spare parts to the customers for immediately local service, such as, power supply units, fans, modules, cables, plastic covers, led lamps and so on.
2. Whole body warranty
The buyer receives a limited 2 year to 3 years whole body warranty according to the led display quality rank they bought. An extended 2 year whole body warranty can be received upon completion of the extended warranty form.